Products purchased from "Needs The Pet" are shipped internationally from Korea, and customs duties and VAT may be charged in each country.

The customs and tax amounts can only be confirmed during the customs clearance process, so they cannot be checked in advance. "Needs The Pet" is not responsible for customs fees, which must be paid directly by the recipient.

In case of rejection of delivery or return due to customs charges, the domestic shipping fee + international shipping fee will be deducted from your refund.

Order confirmation > Product order > Product preparation > International logistics center dispatch > International shipping > Customs clearance > Delivery to your address

(Delivery may be delayed depending on each country's customs procedures.)

To track your order, log in, go to your order history, and click on the tracking number.

(Once your order is shipped, the shipping information and tracking number will be sent to your email. By clicking on the link, you will be directed to the shipping tracking site.)

Customer Service Hours

Monday–Friday: 10:00 AM–5:00 PM

Lunch Break: 12:00 PM–2:00 PM

Closed on weekends and public holidays.

Please note that inquiries received outside of operating hours may not receive an immediate response. We appreciate your understanding.