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faq

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    2. I forgot to apply a coupon when I purchased a product. Can I apply the coupon after the order is completed?
      If you wish to apply a coupon, you will need to cancel your order and place a new one.
    3. 2024-09-24
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    2. If an item is out of stock and I cancel it, but fall below the free shipping threshold, what happens to the shipping fee?
      If an item is out of stock and you cancel it, and your remaining order does not meet the free shipping criteria, the shipping fee will be deducted from your refund.
    3. 2024-09-24
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    2. Can I change to a different product if the item is out of stock?
      You can switch to another option within the same product, but exchanges for different products are not allowed.
    3. 2024-09-24
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    2. I want to purchase a product. What payment methods are available?
      We offer PayPal as a payment system. Unfortunately, no other payment methods are supported at this time.
    3. 2024-09-24
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    2. How can I exchange a product that is in transit or has already been delivered?
      If the product has already been shipped or delivered, you must submit your exchange request within 7 days of receipt via the 1:1 inquiry board or 'needsthepet@naver.com'. Return shipping costs will be at the customer's expense.
      [Please include the order number, product name, your name, and clearly state the product details you wish to change.]
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    2. I want to change the product before it ships. How can I do that?
      For exchanges before shipping, please submit a request via the 1:1 inquiry board or by emailing 'needsthepet@naver.com'.
      [Please include the order number, product name, your name, and clearly state the product details you wish to change.]
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    2. I received a defective product. How do I return a faulty item?
      If you receive a defective product, please contact us via the 1:1 inquiry board or email 'needsthepet@naver.com'.
      [When submitting, please include the order number, product name, your name, email, and attach photos showing the defective part of the product.]
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    2. I received the product, but I don't like it. How can I return it?
      Please submit a return request with the product name, order number, your name, and email via the 1:1 inquiry board or by emailing 'needsthepet@naver.com'.
      [Returns must be initiated and sent back within 7 days of receipt.]
    3. 2024-09-24
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    2. How can I cancel my order before it ships?
      You can cancel your order while it is in the "Preparing for Shipment" stage. To do so, please send a request to 'needsthepet@naver.com' or use the 1:1 inquiry board for assistance.
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    2. How do refunds work?
      Refunds will be issued to the account you used for payment, and it may take about 3 days for the refund to be processed. If you do not receive the refund within that time, please contact us at 'needsthepet@naver.com' or use the 1:1 inquiry board, and we will assist you with the verification.
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